Services
Everything Your Mac Needs — All in One Place
We offer a complete range of personalized Apple support, maintenance, training, and home office setup for professionals in the San Francisco Bay Area, delivered personally by David Farrow.
Technical Support
When something goes wrong, you want it fixed fast; by someone who knows what they’re doing and speaks plain English. That’s exactly what Creative Goose technical support delivers.
Whether you’re dealing with a Mac that won’t start, an app that’s misbehaving, a network that won’t connect, or a printer that’s suddenly decided to stop cooperating; we’ve seen it before, and we can fix it.
What we support
macOS setup, configuration, and troubleshooting
App installation, updates, and conflict resolution
Email setup (Mail, Outlook, Gmail) & iCloud/Apple ID issues
Wi-Fi, networking, routers, printers, and scanners
iPhone, iPad, and Apple Watch setup and syncing
Data migration, external storage, and backup recovery
Video conferencing setup (Zoom, Teams, FaceTime)
Backup and Upgrade regimens to keep your data safe
Maintenance & Security
Our flagship service offers quiet, proactive care to catch security vulnerabilities, failing backups, and malware before they become crises.
Annual in-depth review and recommendations
24/7 security monitoring with active malware protection
Daily encrypted off-site backups
Proactive system health and performance monitoring
Priority remote support access; you go to the front of the line
Monthly plain-English report on your Mac’s health and activity
Automated macOS and software updates: applied on a tested, controlled schedule
Monthly plain-English report on your Mac’s health and activity
What’s included in the plan
24/7 Monitoring: Continuous security, malware protection, and system health
Backups: Daily, encrypted off-site backups.
Updates: Automated macOS and software updates on a tested schedule.
Priority Access: VIP remote support that moves you to the front of the line.
Reporting: An annual in-depth review plus monthly plain-English health reports.
Monthly plain-English report on your Mac’s health and activity
Automated macOS and software updates: applied on a tested, controlled schedule
Monthly plain-English report on your Mac’s health and activity
Why it matters
Think of the Maintenance Plan the way you think of a home warranty or health insurance; you hope you never really need it, but when you do, you’re very glad it’s there. For most of our members, the plan pays for itself the first time a problem gets caught before it causes downtime.
Think of the Maintenance Plan the way you think of a home warranty or health insurance; you hope you never really need it, but when you do, you’re very glad it’s there. For most of our members, the plan pays for itself the first time a problem gets caught before it causes downtime.
Training
Getting more from your Apple technology isn’t just about fixing problems; it’s about building confidence and capability. Creative Goose training sessions are one-on-one, unhurried, and tailored entirely to you.
We start with where you are and what you want to be able to do. There’s no generic curriculum. You set the pace.
One-on-One Training
Tailored, unhurried, and curriculum-free sessions designed to build your confidence. Perfect for beginners, Windows switchers, or anyone wanting to master their tools. We adjust the subject matter to what you want to learn about, at your level. Available via remote screen sharing or in-person (60–90-minute sessions recommended).
macOS, iPhone & iPad
Basics, hidden features, shortcuts, and time-saving habits.
Apple Ecosystem & iCloud
Syncing files, photos, and data seamlessly across all devices.
Productivity & Communication
Mail, Calendar, Pages, Numbers, Notes, and Video Conferencing.
Security & Workflows
Passwords, 2FA, safe browsing, and PDF digital signatures.
Mail & Calendar
Setup, organization, and sync
Productivity Apps
Pages, Numbers, Keynote, Notes, and Reminders
Security Basics
Passwords, two-factor authentication, and safe browsing
Video Conferencing
Setup and best practices
PDF Workflows
Working with PDFs, signatures, and document workflows
Efficiency Habits
Keyboard shortcuts and habits that save real time
Video Conferencing
Setup and best practices
PDF Workflows
Working with PDFs, signatures, and document workflows
Training sessions are popular with clients who are new to Mac, transitioning from Windows, returning to Apple after a long absence, or simply want to feel more confident and capable with the technology they use every day.
Sessions take place remotely via screen sharing or in person at your home office; your choice. Most clients find 60–90 minutes covers a lot of ground and leaves them with things to practice.
Home Office Setup
End-to-end guidance to help you build an efficient, powerful, and comfortable workspace.
Purchase Advice
Choosing the right Mac, or any Apple hardware, is harder than it looks. The lineup changes frequently, specs can be misleading, and what’s right for one person is wrong for another.
We provide independent, vendor-neutral purchase advice tailored to your work, your budget, and how you expect to use the equipment over time. We have no financial relationship with Apple or any retailer; our only interest is your best outcome.
What we advise on
Which Mac is right for your workflow: MacBook Air, MacBook Pro, Mac mini, Mac Studio, or iMac
How much memory and storage you actually need (and what’s overkill)
iPhone and iPad models and configurations
Monitors, keyboards, mice, trackpads, and other peripherals
Wi-Fi routers, network-attached storage, and home networking hardware
Printers, scanners, and multifunction devices
Whether to buy new, refurbished, or certified pre-owned
Timing: when it’s worth waiting for a new release, and when it isn’t
Buying the right hardware is step one. Making everything work together seamlessly is step two, and it’s where most people get stuck.
Creative Goose handles the full setup and integration of your Apple devices and the services they depend on: configuring your Mac from scratch, migrating data from an old machine, connecting your devices to each other and to your network, and making sure your apps, accounts, and cloud services are set up correctly.
System Integration
Buying the right hardware is step one. Making everything work together seamlessly is step two, and it’s where most people get stuck.
Creative Goose handles the full setup and integration of your Apple devices and the services they depend on: configuring your Mac from scratch, migrating data from an old machine, connecting your devices to each other and to your network, and making sure your apps, accounts, and cloud services are set up correctly.
Popular training topics
macOS Basics
Tips, shortcuts, and system settings worth knowing
iPhone & iPad
Features most people never discover
Apple Ecosystem
How your Mac, iPhone, iPad, and Apple Watch work together
iCloud & Files
iCloud, Photos, and managing your files across devices
Mail & Calendar
Setup, organization, and sync
Productivity Apps
Pages, Numbers, Keynote, Notes, and Reminders
Security Basics
Passwords, two-factor authentication, and safe browsing
Video Conferencing
Setup and best practices
PDF Workflows
Working with PDFs, signatures, and document workflows
Efficiency Habits
Keyboard shortcuts and habits that save real time
Video Conferencing
Setup and best practices
PDF Workflows
Working with PDFs, signatures, and document workflows
What we set up and integrate
New Mac out-of-box setup and configurationiPhone and iPad mastery
Data migration from old Mac or PC
Apple ID, iCloud, and device sign-in
Email, calendar, and contacts configuration
(Apple, Google, Microsoft)
Network and Wi-Fi setup and optimization
Printer, scanner, and peripheral connection
Cloud storage integration
(iCloud Drive, Dropbox, Google Drive, OneDrive)
Video conferencing and communication tools
Backup system configuration: Time Machine and off-site
Business apps and productivity software
Video conferencing and communication tools
Pages, numbers, keynote, notes, and reminders
Printer, scanner, and peripheral connection
New Mac out-of-box setup and configurationiPhone and iPad mastery
Passwords, two-factor authentication, and safe browsing
Performance Optimization
A Mac that was fast when you bought it and is noticeably slower today isn’t just frustrating, it’s costing you time. Performance degradation is common and almost always fixable.
We diagnose what’s causing the slowdown and address it: clearing out processes that shouldn’t be running, resolving storage issues, updating or replacing software that’s misbehaving, and identifying whether a hardware upgrade would make a meaningful difference.
Common performance issues we address
Slow startup and login times
Low or fragmented storage space
High CPU or memory usage by background processes
Apps that are slow to open or frequently freeze
Overheating or fan noise under normal workloads
Browser performance and extension conflicts
Old or unsupported apps creating compatibility drag
Evaluating whether adding RAM or storage makes sense on upgradeable Macs
Office Ergonomics
The best Mac setup in the world doesn’t help you if you’re uncomfortable using it. Home office ergonomics are often overlooked, and the consequences show up as back pain, wrist strain, eye fatigue, and decreased focus over time.
Creative Goose can advise on the physical setup of your workspace alongside the technology: how your monitor, keyboard, chair, and lighting work together to support comfortable, productive work. We’re not a furniture company, but we understand how the physical and digital environments interact, and we help clients think through both.
What we help you optimize
Monitor height, distance, and positioning for reduced eye strain
Keyboard and trackpad placement for neutral wrist posture
Desk and chair height for proper seated alignment
Lighting setup to reduce glare and eye fatigue
Cable management and desk organization
Recommendations for ergonomic peripherals (stands, risers, split keyboards, etc.)
Dual-monitor and extended display configurations
Evaluating whether adding RAM or storage makes sense on upgradeable Macs
Get Started Today
Focus on your work, not your technology.